Official Documents

Fu99 Privacy Policy – Malaysian Player Personal Data Protection

Fu99 treats your privacy as a priority. This policy clearly explains what we collect, how we use it and the steps we take to keep your data safe and protected at all times.

Updated: 1 January 2026
256-bit SSL Encryption
Data Stored Securely
Strictly Controlled Access
No Data Sales

Fu99's Privacy Commitment at a Glance

The core principles guiding how fu99 manages your personal data

Minimum Data Collection

Fu99 only collects information that is genuinely necessary to provide our services. We do not request irrelevant data and will never sell your information to any third party.

Advanced-Level Encryption

All data transmitted between your device and fu99's servers is protected by 256-bit SSL encryption — the same technology used by banking institutions and government agencies in Malaysia.

Control Is in Your Hands

You have the right to access, update, transfer, or request deletion of your personal data at any time. Data requests can be submitted through the fu99 support team.

No Sale of Data to Third Parties

Fu99 has never and will never sell, rent or trade your personal information to any third party for marketing or any other commercial purpose.

Limited Retention Period

Your personal data is retained only for as long as necessary to fulfill the purpose of collection or to comply with legal requirements. After that, data is securely deleted or anonymized.

Malaysia PDPA Compliance

Fu99 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of personal data processing. We ensure your rights as a data subject are fully respected in accordance with the law.

Important Note: This Privacy Policy is part of the fu99 Terms and Conditions. By using the fu99 Platform, you agree to the processing of your personal data as described in this document. Please read alongside Terms and Conditions us.
1

Introduction

Fu99 ("we", "Platform" or "fu99") is committed to protecting the privacy of users who access our website and services at fu99.ml. This Privacy Policy explains the types of information we collect, how we use it, who we share it with and what steps we take to keep it secure.

We understand that your trust is our most valuable asset. That is why we never take lightly our responsibility to protect your personal information. Every decision we make regarding data is guided by the principles of transparency, data minimization, and full protection.

This policy is written in Bahasa Melayu for the convenience of Malaysian users. If you have any questions about any section of this document, please contact our support team for further clarification.

2

Personal Data We Collect

Fu99 collects your personal data through several means — directly when you register and use the platform, automatically through browsing technologies, and in some cases through trusted third parties.

Data Category Example Information Collection Method
Identity Data Full name, date of birth, MyKad number Registration form, KYC
Contact Data Email address, phone number Registration form
Financial Data Bank name, account number (last 4 digits only) Deposit/withdrawal process
Technical Data IP address, device type, web browser Automatically while browsing
Usage Data Games played, session duration, betting history Automatically during gameplay
Communication Data Support conversation records, feedback Interactions with customer support
Important: fu99 never stores full credit card numbers, passwords in plain text or complete banking details. All sensitive financial data is processed directly through secure, certified payment gateways.
3

How We Use Your Personal Data

The personal data we collect is used for the following purposes:

  • Account Management: To create, verify and manage your fu99 account, including the KYC process and age verification.
  • Transaction Processing: To process deposits, withdrawals and any financial transactions on the platform.
  • Service Provision: To allow you to access and enjoy all games and features on the fu99 platform.
  • Security & Fraud Prevention: To identify and prevent fraudulent activity, money laundering and any misuse of the platform.
  • Customer Support: To respond to enquiries, resolve complaints and provide technical assistance to you.
  • Responsible Gaming: To monitor gameplay patterns and identify signs of problem gambling for player protection purposes.
  • Platform Communications: To send important notifications about your account, platform updates and promotional information (where you have given consent).
  • Legal Compliance: To fulfil legal obligations and comply with directions from relevant authorities.
4

Legal Basis for Data Processing

Fu99 processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

  • Consent: You provide explicit consent when registering a fu99 account.
  • Contract Performance: Processing is required to fulfil our contractual obligations to you as a platform user.
  • Legitimate Interest: For platform security purposes, fraud prevention and service improvement.
  • Legal Obligation: To comply with applicable reporting requirements and anti-money laundering (AML) regulations.

You have the right to withdraw your consent at any time. However, withdrawing consent may affect our ability to provide certain services to you.

5

Data Sharing with Third Parties

Fu99 does not sell your personal data. We only share your information in the following limited situations:

  • Payment Service Providers: Payment gateways used to process deposits and withdrawals. Only the minimum data required for transactions is shared.
  • Game Software Providers: Some technical data may be shared with game providers for the purpose of smooth game operations.
  • Authorities: fu99 will disclose required information to relevant authorities when mandated by law or court order.
  • Technical Partners: Cloud service and technical infrastructure providers that help operate the platform, subject to strict confidentiality agreements.
Our guarantee: All third parties with whom we share data are bound by strict data protection agreements. They are not permitted to use your data for any purpose other than what is specified in those agreements.
6

Data Security

Fu99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

  • 256-bit SSL encryption for all data communications between your device and our servers.
  • Password storage using irreversible hashing algorithms.
  • Role-based access control (RBAC) ensures only authorized personnel can access sensitive data.
  • Regular security audits and penetration testing by independent experts.
  • 24/7 threat monitoring through an integrated information security system.
  • A clearly defined and tested incident response procedure for handling any data breaches.

While we take all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. In the event of a data breach affecting your information, we will notify you and the relevant authorities within the timeframe required by law.

7

Your Rights Over Personal Data

Under Malaysia's PDPA and fu99's policy, you have the following rights regarding your personal data:

Right of Access

Requesting a copy of the personal data we hold about you.

Right to Rectification

Requesting correction of inaccurate or incomplete personal data.

Right to Erasure

Requesting deletion of your personal data under certain circumstances.

Right to Restrict Processing

Requesting that we restrict how we process your data.

Right to Data Portability

Receiving your data in a machine-readable format and transferring it.

Right to Object

Objecting to the processing of your data for direct marketing purposes.

How to submit a request: To exercise any of the rights above, contact the fu99 support team via live chat or email at [email protected]. We will process your request within 30 business days. Identity verification may be required before the request is processed.
8

Cookies & Tracking Technologies

Fu99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information about how you use the platform to help us improve performance and user experience.
  • Functional Cookies: Storing your preferences such as language settings and theme to deliver a more personalized experience.
  • Analytics Cookies: Helping us understand aggregate platform usage patterns for continuous improvement.

You can control and disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience.

9

Children's Data Protection

The fu99 platform is intended solely for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and terminate the associated account. If you believe a child has registered an account on our platform, please contact our support team immediately.

10

Privacy Policy Amendments

Fu99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. When we make significant changes, we will:

  • Displaying the latest version of the Privacy Policy on this page with a clear update date.
  • Sending notifications via email or in-platform to registered users.
  • In the event of significant changes, seek renewed consent from users.

We encourage you to review this page regularly. Continued use of the platform after any changes are posted means you agree to the updated Privacy Policy.

11

Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the fu99 Data Protection Officer via:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform

We are committed to handling every privacy inquiry seriously and resolving it within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

Our Response Time: Privacy-related inquiries and data rights requests are typically answered within 5 working days. More complex requests such as data deletion or data transfer may take up to 30 working days to be fully completed.
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Bahasa Melayu